Charnjiv Singh Brar
Digital Platform Director, Acrisure

The agenda

Day 1 | Mon, April 28

201 Rep. John Lewis Way S, Nashville, TN 37203, United States

Terms of Use

540 North Michigan Avenue

Day 2 | Tues, April 29

Day 3 | Wed, April 30

With 15+ years of experience at the intersection of technology and insurance, Charnjiv Brar specializes in driving digital transformation, building scalable software platforms, and delivering measurable business impact. As Director of Digital Platforms at Acrisure, he leads high-performing cross-functional teams to execute award-winning initiatives that have improved lead generation by 30% and increased conversion rates by 12%.

The Future of InsurTech

12:05 PM | Monday, May 19

Is the InsurTech winter beginning to thaw? This session examines shifting funding patterns, evolving investment priorities, and what they mean for startups and incumbents alike. Explore how insurers can adapt, collaborate smarter, and prepare for the next wave of disruption—Insurtech 3.0.

Dive into: 

• Funding trends and investor focus in 2025 
• Strategic shifts in the insurtech landscape 
• Navigating partnerships between insurers and startups 
• Preparing for the next phase of innovation and disruption

JRobert Pick, Group Deputy CITO (CIO), Tokio Marine Insurance 
Marcus Rohlfs, Director of Scouting and Trends, State Farm 
Scott Fischer, Head of Government Relations and General Counsel, Lemonade Inc.

The Venue

New York Headquarters:

12 West 21 Street 7 Floor

New York, NY 10010

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Contact Us

Your digital velocity partner.

Accelerate Insurance Innovation

Modernize your insurance ecosystem with Icreon’s Digital Velocity approach—leveraging AI and flexible platforms to accelerate innovation and enhance customer engagement.

Visit Pod #3 at the Insurance Innovator Summit to start the conversation.

Revolutionizing Insurance growth with AI and Digital Velocity. Meet Icreon at the Insurance Innovator Summit in Nashville.

Sessions that will inspire you

Unlocking truly intelligent automation

12:10 PM | Monday, May 19

Explore how intelligent automation is reshaping insurance operations—not by replacing people, but by empowering them. This session covers evolving processes for automation, the roles most impacted, and how emerging tech is enabling smarter, more adaptive systems that drive continuous improvement. Gain insights on:

•  Designing processes for intelligent automation 
• Augmenting the human workforce 
• High-impact functions for automation 
• Automating complex decisions

Jay Clem, SeniorAutomation Manager, Hanover Insurance

Who we are

Icreon® is the trusted digital velocity partner to the Fortune 500. We don’t just accelerate growth—we guide it in the right direction, delivering digital strategies and technology solutions that create lasting business value across the customer journey.

Drawing on over two decades of experience and deep industry knowledge, Icreon provides expertise in experience transformation, digital product innovation, commerce, and data insights & artificial intelligence. Headquartered in New York City with a global presence, Icreon serves a targeted range of industries, including B2B manufacturing, distribution, and professional services.

Testament

97%

Client retention rate

Experience 

25+

Years of growth

Strength 

500+

Strong team 

We partner with many of the world’s best technology firms to deliver experience transformation.

Spend your time in Nashville wisely with insights, strategies, and actions that drive real insurance transformation. 

Insurance innovation is moving at digital velocity—let’s lead the future. 

Don't miss out:

A few of 
our clients

What we deliver

CX Strategy
We examine your digital experience from a customer-centric perspective, building personas and mapping customer journeys to create a compelling omni-channel CX that accelerates growth.

Enterprise Solution Development
We advance your business goals by building robust enterprise solutions encompassing everything from websites and mobile apps to intranets and customer portals.

Productization of Service Design
We turn customized, intangible solutions into scalable products that are marketed, delivered, and consumed with efficiency and consistency.

Enterprise Website Development
We advance your business by building robust enterprise websites that improve internal efficiencies, convert customers, and make people want to keep coming back to do business with you.

Migration & Modernization
We prepare you for the future by moving you off legacy systems and onto new modern platforms that power growth amidst constant change.

The agenda

Day 1 | Wed February 26

Day 2 | Thurs, February 27

Day 3 | Fri, February 28

7:30 AM 

Networking Breakfast & Registration 

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8:35 AM 

Opening Primary Keynote: Igniting the Right Brain: Unconventional Wisdom for Leading in Changing Times 

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9:35 AM 

Keynote Panel: How Do You Stay Relevant in 2025? Next-Gen B2B: Adapting to Millennial and Gen Z Buying Behaviors

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11:05 AM to 12:00 PM 

Interactive Workshop: Personalized Buying Experience MVP by Austin Lowry

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11:55 AM 

All Attendee Break

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12:55 PM 

Networking Lunch

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5:45 PM  

Casino Royale Cocktail Reception

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9:00 PM 

Late Night Meet Up @ Lobby Bar

8:40 AM 

 Welcome Remarks

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8:50 AM 

 Chair Remarks

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2:10 PM 

Chairperson’s Remarks with Kenneth Parks

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3:00 PM 

Panel: Revolutionizing B2B Commerce: The Convergence of eProcurement and eCommerce in 2025

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4:50 PM  

Panel: Strategic KPI Implementation: Driving eCommerce Performance

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5:30 PM 

Happy Hour @ Lobby Bar

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9:00 PM 

Late Night Meet Up @ Lobby Bar

8:00 AM 

Networking Breakfast

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8:25 AM 

Welcome Remarks

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8:40 AM 

Keynote Presentation: Delivering Digital Solutions That Are Not Purely Transactional

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11:20 AM  

Interactive Panel: Lessons Learned Along The Way: An Honest Overview With B2B Leaders

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12:10 PM 

Panel: Personalization at Scale: Tailoring the B2B Buying Experience

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3:05 PM  

Closing Keynote: Digital Overreach: Navigating the Balance Between E-commerce Influence and Market Reality

Invigorate Legacy Infrastructure with Agentic AI

It’s time to modernize your digital infrastructure. Join our session at the Insurance Innovators Summit in Nashville to discover how AI Agents are powering flexible, modular architectures that support rapid deployment and real-time personalization at scale.

AI agents create a new path forward. These autonomous AI systems are capable of independent decision-making and action. When implemented correctly, AI agents enhance technological frameworks and optimize underlying business processes, ultimately powering agile and responsive operations.

Acrisure is a clear example: by integrating AI agents with a composable, headless CMS, Acrisure partners with Icreon to gain the flexibility to adapt quickly, apply AI-driven insights in real-time, and deliver seamless, personalized experiences across every channel.

This session will include:

•  Legacy Platform Challenges 

• The Business Case for Change 

• Navigating Leadership & Buy-In 

• Fostering a Culture of Agility with AI 

• Outcomes and Impact 

• Key Takeaways for Lasting Transformation

Icreon & Acrisure Session:

Steve Lamensdorf
SVP of Customer Experience, Icreon

Steve Lamensdorf brings over 17 years of experience helping B2B organizations transform their digital strategies to drive measurable growth. He specializes in using innovative technologies to enhance engagement, streamline operations, and modernize digital ecosystems. Steve has partnered with industry leaders such as Lubrizol, GE, SAP, and Johnson Controls to deliver scalable solutions and achieve impactful business results.

Monday, May 19 from 12:25 p.m. to 12:45 p.m.

Session 2, Stage 4, Music City Center.

Live Session: Invigorate Your Infrastructure with Agentic AI

Use AI agents to modernize legacy systems with flexible, modular architectures that support rapid deployment and real-time personalization at scale.

Insurance Innovators Summit | May 19 - 20, 2025 | Nashville

Andrew Wadsworth
Senior Director, Client Engagement, Icreon

Andrew Wadsworth is a seasoned business leader with over 15 years of experience helping organizations thrive in the digital world who focuses on delivering innovative, future-ready solutions that create meaningful impact for clients. Beyond his role of Senior Client Management Director at Icreon, Andrew is the Marketing Council Co-chair at the MACH Alliance, a global group of tech leaders championing open, flexible ecosystems. In this role, Andrew drives marketing initiatives and educates enterprises.

Can’t make it to the live workshop?

Schedule a remote session at your convenience later for the MVP

Our session speakers

AI & Machine Learning Adoption
We integrate intelligent technologies into business processes to enhance decision-making, automate tasks, and boost customer engagement.